Support You Can Rely On

Every SeaGate home includes an industry-leading 15-year Structural Warranty, providing long-term protection for its structural components. In addition to structural coverage, our homes are backed by clearly defined workmanship and systems warranties, with specific terms outlined in our warranty documentation. This coverage is designed to give homeowners confidence and peace of mind, both at move-in and for years to come.

Our industry-leading 15-year Structural Warranty covers designated load-bearing elements of the home, including roof framing systems, load-bearing walls and partitions, beams, columns, footings, foundation systems, floor framing, girders, lintels, and masonry arches. The warranty also covers qualifying structural defects, including those caused by soil movement, when physical damage impacts the home’s structural function and makes it unsafe, unsanitary, or unlivable, as defined in our official warranty documentation.

Our Workmanship Warranty covers your home for one year from the date of closing and addresses defects in workmanship and materials as outlined in our warranty documentation. This coverage is designed to ensure that construction-quality items meet our standards, and any covered concerns reported during the warranty period will be reviewed and addressed in accordance with the terms of the SeaGate Homes warranty.

Warranty requests are submitted through our online warranty request system, which can be found here: https://www.seagatehomes.com/warranty-request

After you move in, your home is covered by multiple warranty protections that address different aspects of construction and performance. This includes a one-year workmanship warranty for covered defects in materials and workmanship, systems coverage as outlined in your warranty documentation, and our industry-leading 15-year structural warranty for designated load-bearing elements of the home. Coverage details, timelines, and procedures are clearly defined in the SeaGate Homes warranty information provided at closing.

Yes, we have a dedicated warranty and customer care team that supports homeowners after move-in by handling warranty-related questions and requests. This team is responsible for reviewing submitted warranty items, coordinating next steps when service is required, and ensuring concerns are addressed in accordance with the terms and timelines outlined in our warranty documentation.

Warranty requests are reviewed promptly after they are submitted through our warranty request system, and response times vary depending on the type of issue and warranty coverage involved. Once reviewed, items are scheduled and addressed according to priority, trade availability, and the terms outlined in our warranty documentation, ensuring concerns are handled in an organized and transparent manner.

Appliances included in your home are typically covered by the manufacturer’s warranty rather than the SeaGate Homes Workmanship or Structural Warranty. Warranty details, coverage periods, and service procedures for appliances are provided by the manufacturer at closing, and homeowners work directly with the appliance manufacturer for service or repairs under those warranties.

Our warranty does not cover normal wear and tear, routine maintenance items, or issues resulting from homeowner neglect, misuse, or improper upkeep. Cosmetic items, such as minor cracks due to normal settling, changes caused by environmental conditions, and items covered by manufacturer warranties rather than builder warranties, may also be excluded. Full exclusions and definitions are clearly outlined in our official warranty documentation, which we encourage homeowners to review for complete details.